You have 30 days after receiving your items to try them on at home, at your own pace.
Just go to your account, click "Return or exchange", then download your label. That's it.
Do I have to pay for returns?
No. Returns are free: we refund you to your payment method as soon as your parcel has been processed, usually within 72 hours of it arriving at our warehouse. At busy times, this can take up to 10 days.
Wrong size?
Ask for another size from your account: the exchange is free, return and new delivery included.
I live abroad, is the return free?
Yes. Returns and exchanges are free everywhere we deliver.
Return conditions
To return an item, a few conditions apply:
- You have 30 days after receiving an item to send it back to us.
- Clothes must be unworn, unwashed, with their labels still on.
- Shoe boxes must not be used as the shipping box. The shoe box must be intact.
- Clothes must not have any pet hair on them. If they do, make sure we can't tell.
I've read the conditions ☝️, I want to return an item
Just go to your order in your account and click "Return or exchange".
You can select the item or items to return, and then get a return label. The return instructions are detailed on the label. Then just drop the parcel off at a post office.
Late returns
If your return is sent after the 30th day, as shown by the La Poste postmark, the refund will be made to your WeDressFair credit.
Can I return an item in store?
You bought your item on the website but live near one of our shops? You can return it directly in store.
If you can avoid coming on a Saturday, we'd really appreciate it 🙏.
Refund penalties
If the conditions above aren't met, we apply return penalties. In that case, we'll get in touch to let you know which penalties we'll apply, or that the return is refused if the item can't be put back on sale.
