Having a problem with your delivery? Don't panic.
Your parcel hasn't moved for at least 7 days?
Parcels sometimes get lost in transit. If you think your parcel is lost, contact us by clicking here.
You never received your parcel, but it's marked as delivered?
Once you've checked that your neighbours didn't take it in for you, contact us and send us:
- A sworn statement of non-receipt: you can use this template
- A copy of both sides of your ID card
- Make a claim with Colissimo here: https://aide.laposte.fr/contact/colissimo
⚠️ You must contact us within 15 days of the delivery date.
